Careers

Job Scope

• Ensure efficient operation of the Health Department
• Under the general guidance and supervision of Store Manager and within the limits of established Organic Pharmacy policies and procedures
• Ensure the highest standard of client care and services at all time.
• Promotes the desired work culture around Ward Winning T.O.P Ways and brand ethos

Key Job Responsibilities

• The carrying out of training modules in store to team and ensure that training modules are tracked, updated and completed
• Along with the Managers, Pharmacist are to carry out in-store Induction workbook training activities for new starters
• Carry out Vitamin and Mineral scans for TOP clients following the guidelines
• Dispense Homeopathic remedies and tinctures following guidelines
• Assisting the Health department with stock management and ordering of remedies, tincture and supplements
• Providing advice on health issues, symptoms and medications in response to customer enquiries

Self-Management

• Comply with T.O.P regulations and provisions contained in the employment handbook
• Comply with company grooming and uniform standards (please see health grooming guidelines)
• Comply with timekeeping and attendance policies
• Actively participate in training and development programs and maximise opportunities for self-development
• To maintain the appropriate attitude to reflect and promote the image of The Organic Pharmacy

Customer Service

• Perform Vitamin and Mineral scans to the highest standard at all times
• Demonstrate service attributes in accordance with industry expectations and company standards
• Maintain a high level of knowledge which will enhance the clients experience
• Demonstrate a service attitude that exceeds expectations
• Take appropriate action to resolve client complaints
• Be able to promote the Beauty and Health clinic products and services
• Maintain a high level of product and service knowledge of T.O.P

General

• Comply with the company corporate code of conduct at all times
• Familiarise yourself with the company vision and values which link to our desired behaviours that we expect all employees to display
• Perform other tasks at the level of the role as directed by your Store Manager in pursuit of the achievement of business goals
• Desire and ability to improve your knowledge and abilities through on-going Training.
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
• To ensure a well presentable, tidy and cleanliness of back of house, consultation rooms, shop floor, testers and their stands
• Daily and a weekly deep cleanliness of consultation rooms including the Quantum QS and/or EIS machine and that all wires are stored away neatly and presentable

As a homeopath with The Organic Pharmacy you will have the opportunity to develop your own caseload of on-going patients. It is important that you embrace a more eclectic style of practising, prescribing herbs and supplements if needed, as well as homeopathic remedies. This has been called the “three-pronged approach” by Margo Marrone, founder of The Organic Pharmacy. Training can be provided on these areas if you are not already familiar with them.

The Organic Pharmacy stores are seen as centre of expertise for homeopathy and many people pop in or telephone for on the spot advice. This is a great opportunity for a home-opath to do a lot of acute prescribing and develop a client base. Many drop in customers later become on-going patients.

Job Scope

• Ensure efficient operation of the Health consultation rooms
• Under the general guidance and supervision of Store Manager and within the limits of established Organic Pharmacy policies and procedures
• Ensure the highest standard of client care and services at all time.
• Promotes the desired work culture around Ward Winning T.O.P Ways and brand ethos

Key Job Responsibilities

• Communicating with patients in order to develop a detailed case history comprising psychological, emotional and physical symptoms and characteristics;
• Using the 3-prong approach of homeopathic remedies to treat a range of conditions complimented by herbs ,supplements and externally topical creams
• Analyzing each case to select a remedy or series of remedies appropriate for the individual
• Monitoring and evaluating patient progress and book follow up consultations
• Responding to patient queries and problems, either face to face or over the phone;
• Instructing patients on the use and effects of particular remedies;
• Advising on lifestyle issues, such as diet, exercise and mental health;
• Maintaining detailed clinical notes, records for each patient and management of data
• Issue written reports to each patient (email and post)
• Ensuring that end of day closure and till procedures are followed
• Working to meet treatment and sales targets

Continuous Professional Development (CPD)

• Researching medical conditions and homeopathic remedies;
• Run presentations for groups in the community, or for other health practitioners, to promote homeopathy and TOP
• Learn other diagnostic aids

Self-Management

• Comply with T.O.P regulations and provisions contained in the employment handbook
• Comply with company grooming and uniform standards (please see health grooming guidelines)
• Comply with timekeeping and attendance policies
• Actively participate in training and development programs and maximise opportunities for self-development
• To maintain the appropriate attitude to reflect and promote the image of The Organic Pharmacy

Customer Service

• Perform all Health treatments to the highest standard at all times
• Demonstrate service attributes in accordance with industry expectations and Company standards
• Maintain a high level of knowledge which will enhance the clients experience
• Demonstrate a service attitude that exceeds expectations
• Take appropriate action to resolve client complaints
• Be able to promote the Beauty and Health clinic products and services
• Maintain a high level of product and service knowledge of T.O.

General

• Comply with the company corporate code of conduct at all times
• Familiarise yourself with the company vision and values which link to our desired behaviours that we expect all employees to display
• Perform other tasks at the level of the role as directed by your Store Manager in pursuit of the achievement of business goals
• Desire and ability to improve your knowledge and abilities through on-going Training.
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
• To ensure a well presentable, tidy and cleanliness of back of house, consultation rooms, shop floor, testers and their stands
• Daily and a weekly deep cleanliness of consultation rooms including the Quantum QS and/or EIS machine and that all wires are stored away neatly and presentable

Job Scope

• Ensure efficient operation of T.O.P beauty rooms
• Under the general guidance and supervision of Store Manager and within the limits of established Organic Pharmacy policies and procedures
• Ensure the highest standard of client care and services at all time.
• Promotes the desired work culture around Ward Winning T.O.P Ways and brand ethos

Key Job Responsibilities

• Promote the beauty rooms by actively participating with internal and external promotional activities
• To actively manage trade test and sales assessments skills with feedback to Trainer and Human Resources Management
• To take responsibility for stock management and ordering for Beauty rooms
• To Train Junior Therapists on required skills i.e. Brazilians etc.
• Responsible for carrying out VIP treatments and events when required
• Encourage the promotion and sale of T.O.P and non T.O.P products in conjunction with beauty treatments
• Ensuring that end of day closure and till procedures are followed
• Working to meet treatment and sales targets

Self-Management

• Comply with T.O.P regulations and provisions contained in the employment handbook
• Comply with company grooming and uniform standards
• Comply with timekeeping and attendance policies
• Actively participate in training and development programs and maximise opportunities for self-development
• To maintain the appropriate attitude to reflect and promote the image of The Organic Pharmacy

Customer Service

• Perform all treatments to the highest standard at all times
• Demonstrate service attributes in accordance with industry expectations and Company standards
• Maintain a high level of knowledge which will enhance the clients experience
• Demonstrate a service attitude that exceeds expectations
• Take appropriate action to resolve client complaints
• Be able to promote the Beauty and Health clinic products and services
• Maintain a high level of product and service knowledge of T.O.P

General

• Comply with the company corporate code of conduct at all times
• Familiarise yourself with the company vision and values which link to our desired behaviours that we expect all employees to display
• Perform other tasks at the level of the role as directed by your Store Manager in pursuit of the achievement of business goals
• Desire and ability to improve your knowledge and abilities through on-going Training.
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
• Complete daily cleaning checklist and weekly deep cleanliness of Beauty rooms including all equipment, visual merchandised areas, treatment tools e.g cuticle nippers are hygienically cleaned and stored correctly
• Ensure that weekly TOP salon orders and monthly non-TOP essentials are ordered to ensure that you are fully equip at all times

Please send your CV with a covering letter to vacancies@theorganicpharmacy.com